FAQ

Welcome to our custom promotional gifts website! To help you better understand our services, we have compiled the following frequently asked questions and answers. If you have additional questions, please feel free to contact our customer service team.

1. What Are Custom Promotional Gifts?
Custom promotional gifts are products printed with logos, patterns, or text based on customer requirements, used for brand promotion, event marketing, or customer appreciation. Common gifts include T-shirts, mugs, notebooks, tote bags, and more.

2. What Is the Customization Process?
Our customization process is simple and efficient:

Select a Product: Browse our product catalog and choose a suitable gift;

Submit Your Design: Submit your Logo or design, free design for your renderings;

Confirm Your Order: Review the design, quantity, and shipping information;

Payment & Production: After payment, we will start production within 1-2 business days;

Delivery & Receipt: Your order will be delivered on time based on your chosen shipping method.

3. What Customization Techniques Are Supported?
We offer various customization techniques, including : Screen Printing、Heat Transfer、Embroidery、Laser Engraving ert.

4. What Is the Minimum Order Quantity?
Our minimum order quantity is typically 100 pieces, depending on the product type and customization technique. For smaller orders, please contact customer service.

5. How Long Is the Production Cycle?
The production cycle is usually 3-7 business days, depending on order volume and complexity. Priority production is available for urgent orders.

6. What Payment Methods Are Supported?
We support multiple secure payment methods, including : PayPal、Credit Cards、Bank Transfers、Western Union ert.

7. What Shipping Methods Are Available?
We offer various shipping methods, including : DHL、FEDEX、UPS、EMS、Sea Freight ert.

8. What If I Am Not Satisfied with the Product?
Due to the unique nature of custom products, we generally do not accept returns without valid reasons. If the product does not meet requirements due to our error, please contact customer service within 48 hours of receipt for a remake or partial compensation.

9. How Can I Track My Order?
After order confirmation, you will receive an email with a tracking number. You can check the order status in real-time on our website or the logistics company’s official site.

10. Can You Assist with Design if I Don’t Have a Design File?
Absolutely! Our professional design team provides free basic design services. Simply share your brand elements (e.g., logo, color scheme) and design requirements, and we’ll deliver a draft within 1-3 business days for your approval.

Thank you for choosing our custom promotional gifts service! We are committed to providing high-quality products and professional services to support your brand promotion!

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