Track Your Package

How to Track Your Order? Stay Updated on Your Shipment!

After your payment is completed, we will arrange shipment as soon as possible and notify you of the logistics information via email. Here’s a detailed guide on how to track your order and stay updated on your package’s delivery status.
  • 1. Shipment Notification
    Once your order is shipped, you will receive a confirmation email containing the tracking number. The email will include the following details:
    • Logistics company name
    • Tracking number
    • Estimated delivery time
    • Tracking link
  • 2. How to Track Your Order?
    You can check your order status in the following ways:
  • Email Link: Click the tracking link in the email to visit the logistics company’s official website;
  • 3. Understanding Tracking Results
    After entering the tracking number on the logistics company’s website, you will see the following information:
  • Current Status: Such as “Shipped,” “In Transit,” or “Delivered”;
  • Shipping Route: Real-time location and shipping history of the package;
  • Estimated Delivery Time: Updated delivery date based on the current status.
  • 4. Frequently Asked Questions
    • Q: Why hasn’t the tracking information been updated?
      A: Tracking information is usually updated when the package reaches a transit center or customs. If there’s no update for a long time, please contact the logistics company or our customer service team.
    • Q: The package shows as delivered, but I haven’t received it. What should I do?
      A: Please check if it was received by a family member or colleague. If not, contact the logistics company or us for assistance.
  • 5. Contact Us
    If you encounter any issues while tracking your order or need further assistance, please feel free to contact our customer service team. We are here to ensure a worry-free shopping experience for you!
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